Process Evaluation & Customer Satisfaction Research

Achieving demand side decarbonization, energy efficiency, and other clean energy goals requires excellence in all areas of design, delivery, customer engagement, and follow-through.  Skytop takes a focused deep-dive view into your program, with a senior and experienced eye to what is working, where the short-comings are, and how to make things better.  We won't hold back.  Our interviews with your customers, trade allies, implementation contractors, and program managers will unlock key areas for process improvement, resulting in better operations, more customer engagement, and better value per dollar spent.  We provide on-line and telephone customer survey research, focus groups, ethnographic interviews, and customer/trade ally program journey mapping.